Help center

Support

Chat with Ashley about credits, characters, Motion, Arena, and billing. For account issues you can also email us.

Quick answers

One wallet for credits

Image and video share one credit balance. 1 credit = 1 image. Video uses 3 credits per second.

Character generate

Pick male/female, drop a photo and/or type a prompt, hit Generate (1 credit). Approve to build the full pack (angles + 360).

Think smarter (5 credits)

Optional under Generate. Searches for a portrait of "your prompt", then rebuilds from that photo.

Version 2 looks

Same player card: New Version (outfit / look) · 10 credits — stays on this character as Version 2, 3…

Separate player card + own 360°: 30 credits — clones the active Version into a new roster character with its own spin.

Motion / Arena

Motion: upload clip → extract → map roster character. Arena: 2–3 characters + a scene.

Billing

Buy Credits + Settings. For charges: email with account email and time of purchase.

Human backup

support@percfectai.com

Ashley

Support · online

Customer-facing help — credits, characters, Think smarter, Motion, Arena.

Hi, I'm Ashley — Percfect support. Ask about credits, studios, coupons, or anything that isn't working.